Root cause is the objective of the investigation process. We gather a team, utilize various investigation tools, interview and consult experts, and…. even after all efforts, don’t find root cause. This is the outcome in a small percentage of investigation efforts and when it is, it often ends in frustration and lack of understanding in what to do next.

This webinar will help attendees identify steps to take if root cause cannot be identified. Methods for isolating data, identifying what is NOT the cause, and confirming the depth of the investigation will be discussed. Crucial emphasis will be placed on reliable ways to identify probable cause(s) and mitigate or prevent them from recurring.