Official Certification
THE MLC STANDARD
Iván Romero
2026-04-09
Communications Course
Distributed by:
INR

Issued to

Iván Romero

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Credential Verification

Issue date: April 9, 2026

ID: ee7fcabd-d6e4-44d1-b4e2-338325185dad

Issued by

MLC Studio

Type

Training

Level

Intermediate

Format

Online

Duration

6 weeks

Price

Paid

Description

The holder of this certification completed a 6-week training programme to be accredited with The MLC Communication Standard. This is volume 1 of The MLC Standard. This course is about communication as a professional skill; how to shape experiences, build trust, and drive better outcomes for clients, projects, and each other. It reframes communication as the thing that makes the difference between good work and great experiences. This isn't about being nicer or more professional in some vague sense, it's about understanding that how you communicate directly shapes whether projects succeed, whether clients come back, and whether other teammates get opportunities on your projects. The course is based on real situations from MLC projects over the past 8 years and is designed to be immediately applicable to your work. This includes: - Why communication matters beyond the work itself - A discipline for cutting through ego and emotion to focus on what you actually need from any interaction - How to surface assumptions and align with clients and teammates before problems arise - How success is defined by expectations and how to use that to your advantage - How to build trust, spot when confidence is slipping, and repair it when it breaks - How to anticipate friction and address it through communication before it escalates - Practical frameworks for when things feel off and for using emotion constructively

Skills

Communications Training

Team Management

Client Services

Service Design

Customer Experience Improvement

Earning Criteria

Participation

Session 1: The Underlayer: The underlayer philosophy - communication as the experience The MLC standard and why it's self-interested The ripple effect - how your work creates opportunities for others

Participation

Session 2: Purpose & Alignment The "What do you want?" discipline Project-level alignment questions Surfacing and resolving misalignment Understanding motives to communicate effectively

Participation

Session 3: Preventative Communication Why success = expectations met (not outcomes) The Communication Success Pillars (CSPs): Cost, Speed, Ease of Integration, Objective Understanding Setting expectations effectively - and getting real agreement Spotting amber flags and setting expectations to counteract them Holding expectations when things drift

Participation

Sesion 4: Trust & Confidence The confidence bucket - why it's always draining and needs topping up The chain: Confidence → Trust → Agency → Fun Warning signs that confidence is slipping Getting ahead of communication by spotting signs early Two-way confidence - your confidence in yourself

Participation

Session 5: Being a Step Ahead The art of being a step ahead Switching POV - understanding what others might be feeling Regaining control when things have slipped Real case studies: working through friction and finding alignment

Participation

Session 6: Tools & Emotion Stop, Think, Solve (STS) - a framework for when things feel off Why emotion is concealed (not absent) in the workplace How to share emotion constructively Using emotion to create empathy and break through stuck situations