Check out Karen Willcox's Customer journey management essentials credential issued by SERVICE DESIGN COLLEGE

Issued by

SERVICE DESIGN COLLEGE

An international design academy based on the principles of peer-to-peer learning

Description

Earners of this badge successfully completed the course ‘Customer journey management essentials' with a series of six building blocks, enhancing their knowledge and understanding of customer journey management (CJM). The course provided them with a clear understanding of the principles, methods, and tools needed to start managing customer journeys within their organisation by building the foundations of customer journey practices and applying structured thinking to improve service delivery and coordination across touchpoints.

The time commitment for this course is 40 hours in total.

Earners of this badge successfully completed the course ‘Customer journey management essentials' with a series of six building blocks, enhancing their knowledge and understanding of customer journey management (CJM). The course provided them with a clear understanding of the principles, methods, and tools needed to start managing customer journeys within their organisation by building the foundations of customer journey practices and applying structured thinking to improve service delivery and coordination across touchpoints. The time commitment for this course is 40 hours in total.

Skills

Developing and implementing a scalable customer journey framework

Aligning internal operations with customer-centric strategies

Leveraging data-driven decision making for journey optimisation

Establishing performance metrics and KPIs for continuous improvement

Mastering technology integration for CJM

Kickstarting journey management operations across their organisation