Certificate
President
as having repeatedly proven their extensive experience in the field of customer experience management. In recognition of their achievements, they are awarded certification as a:
Stefan Osthaus
Issue date
The Customer Institute, upon the nomination of the Leadership Team
and the recommendation of the Board of Directors, hereby certifies:
and the recommendation of the Board of Directors, hereby certifies:
Certificate validation:
Polina Doos
ci-cert.org/X1214
22-Jul-25
This certificate is granted as evidence thereof on the date below.
This is a lifetime certification and does not expire.
This is a lifetime certification and does not expire.
Certified Customer Centricity Expert (CCCX)
Issued to
Polina Doos
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Credential Verification
Issue date: October 10, 2025
ID: ddc09939-c03b-4216-91a1-e7cf1ad29f59
Issued by
Customer Institute
The Customer Institute is a global organization recognizing excellence in customer centricity. You can find us at www.customer-institute.org.
Type
Certification
Level
Professional
Format
Hybrid
Description
The holder of this certification has consistently demonstrated expertise in customer experience management and has effectively combined educational insights with practical, on-the-job experience over several years. We are confident in certifying the holder's expertise for life.
Skills
Customer Centricity Expert
Customer Experience Management