Ema Hélder Massingue
We certify that
is hereby awarded the
EXECUTIVE CERTIFICATE IN
EXECUTIVE CERTIFICATE IN
Certificate ID:
2026-09-14
d68a8446-dc96-45df-8b77-50b9d44e722b
Date Issued:
Programme Director
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Customer Service Leadership and Management
IBM College
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Credits: 5
Credits: 5
Services SETA Provider Accreditation number: 13483
EHL
Issued to
Ema Hélder Massingue
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Credential Verification
Issue date: September 14, 2026
ID: d68a8446-dc96-45df-8b77-50b9d44e722b
Type
Certification
Level
Professional
Format
Online
Duration
6 months
Price
Paid
Description
Effective Customer Service leadership leads to inspired teams and has a profound impact on the success of an organisation. This course will teach you how to manage and lead a customer service team for maximum strategic impact. You will be introduced to customer service management concepts, learn about developing customer service strategies and managing customer support and retention, learn how to effectively lead a customer service team, and discover ways to enhance customer service performance of the team.
Skills
Performance Management
customer service management
team leadership
strategy development for customer service
customer support and retention management
team empowerement
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