This certification recognizes individuals who have demonstrated applied expertise in customer success through the Think Like a CSM course. Certified professionals practiced customer success as a distributed function, collaborating across account teams to create shared success plans, align on customer goals, and drive long-term impact. Through hands-on exercises and scenario-based planning, recipients demonstrated their ability to communicate business value, engage stakeholders, and support customer outcomes through coordinated effort and strategic thinking. This certification validates the recipient’s readiness to contribute to customer success in team-based environments where success planning, communication, and cross-functional alignment are essential. Validated Skills: • Customer Success Strategy • Account Team Collaboration • Success Planning • Value Communication • Stakeholder Engagement • Strategic Thinking • Data-Driven Decision Making • Relationship Building • Change Management Fundamentals • Customer Advocacy