Issued to
Courtney Stein
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Credential Verification
Issue date: October 3, 2025
ID: d4c8d7fd-9bed-4dd6-bde5-1044b48d6924
Type
Course
Level
Advanced
Description
Skills
Identify the factors that add complexity to processes and the work environment.
Seek ways to simplify work processes by taking a systems approach.
Understand RCA from multiple perspectives: as a Continuous Improvement strategy, as a problem-solving tool, as part of a daily management system, and as a skill to empower the entire workforce.
Reframe RCA from a tool to a systematic way of thinking across the organization.