Elisha Niven
C E R T I F I C A T E
O F P A R T I C I P A T I O N
P R O U D L Y P R E S E N T E D T O:
For participating in the Customer Journey Mapping and Personas Workshop held on June 11, 2024.
CX Manager,
WesTrac
WesTrac
Ashleigh Schumacher
Laura Irvin Magniet
Global CX Manager,
Caterpillar Inc.
Caterpillar Inc.
Ashleigh Schumacher
Laura Irvin Magniet
Issued to
Elisha Niven
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Credential Verification
Issue date: June 11, 2024
ID: ce78fcdd-9499-4807-b4a9-22d01268c106
Issued by
WesTrac
Description
The holder of this certificate participated in Customer journey mapping and Personas building workshop and engaged in activities organised in CX Ambassador Forum by WesTrac and Caterpillar CX team.
Skills
Customer Journey Mapping
Customer Personas