This certificate validates that the holder has demonstrated an ability to: * Map a realistic workplace workflow by identifying its triggers, inputs, systems, process steps, outputs, review points, approvals, and ownership * Analyse individual workflow activities to determine where AI can automate, augment, assist, or should not be used * Identify tasks that require professional judgement, human review, approval, or continued human control * Assess AI opportunities using practical considerations such as suitability, value, risk, accountability, and governance * Define clear use and do-not-use boundaries for AI within an operational workflow * Identify practical workflow improvements that can reduce manual effort, improve consistency, or support faster delivery * Produce a workflow map, AI suitability matrix, and recommendations for responsible next-stage implementation The program emphasises practical application within the participant’s real working environment. Through structured workflow-mapping activities, participants examine how work is currently completed, where AI may add value, and where human judgement must remain. Participants leave with a concrete, review-ready view of where AI belongs in their workflow, supported by clear controls, prioritised opportunities, and recommendations for responsible implementation.