This highly interactive, hands-on course equips frontline employees with the skills and confidence to use Microsoft 365 Copilot effectively in everyday work. Participants will learn how to use Copilot Chat, Copilot Pages, in-app Copilot experiences, and approved Copilot and SharePoint Agents to reduce manual effort, improve communication, and make better use of organisational knowledge. Using their own Copilot-enabled environment, learners will work through realistic frontline scenarios across Word, Excel, PowerPoint, Outlook, Teams, and SharePoint. The course focuses on practical techniques for writing effective prompts, grounding AI responses in trusted work content, validating outputs, and applying responsible AI practices in line with organisational policies and data handling requirements. Through guided demonstrations, micro-drills, and hands-on exercises, participants will learn how to summarise communications, extract actions and decisions, analyse operational data, draft professional documents, create presentations, and build reusable working artefacts that support team collaboration and productivity. By the end of the programme, participants will understand how Copilot accesses work information securely, apply proven prompting patterns, use specialised agents appropriately, and develop reusable habits that help them work more efficiently while maintaining accuracy and professional judgement. Each learner will leave with a personal starter kit of reusable prompts and practical use cases that can be applied immediately in their role.