Issued to
Shannon Smith
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Credential Verification
Issue date: February 22, 2026
ID: b322521f-2f00-407b-a5ec-bfea3d716f69
Issued by
Possibility Co
Possibility Co. partners with organizations to design and deliver exceptional customer experiences. Through strategic consulting, training and leadership academies, we equip teams with the tools, mindset, and systems needed to create impact.
Type
Course
Level
Foundational
Format
Online
Duration
5 hours
Price
Paid
Description
This 5-part course is designed to equip teams with the mindset, behaviors, and tools needed to create meaningful, memorable interactions at every level of the organization was interactive and included a closing assessment to complete the course. Participants engaged in all 5 elements required for an exceptional customer experience based on the book The Power of Customer Experience by Elizabeth Dixon.
Skills
Mindset of Customer Experience
Creating Culture
Knowing the Customer
Delivering on Differentiators
Innovation & Iteration
Earning Criteria
Test
The final assessment was passed, earning a successful completion of the course with Possibility Co.