President
as having repeatedly proven their extensive experience in the field of customer experience management. In recognition of their achievements, they are awarded certification as a:
Stefan Osthaus
Issued on
The Customer Institute, upon the nomination of the Leadership Team
and the recommendation of the Board of Directors, hereby certifies:
Certificate validation:
Gabriela Lucia Butnaru
ci-cert.org/X1212
29-May-25
This certificate is granted as evidence thereof on the date below.
This certification is valid for three years and expires on 28-May-2028.
Certified Customer Centricity Expert (CCCX)

Distributed by:

Issued to

Gabriela Lucia Butnaru

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Credential Verification

Issue date: June 11, 2025

ID: ac44851a-f603-4fbd-b8aa-695bbc6afeb7

Issued by

Customer Institute

The Customer Institute is a global organization recognizing excellence in customer centricity. You can find us at www.customer-institute.org.

Type

Certification

Description

The holder of this certificate has successfully completed the examination of a Customer Institute-certified training program and has been awarded the title of Certified Customer Centricity Expert. This certification is valid for a period of three years.

Skills

Customer Experience Management