Founder, CCO JanYoungCX
Issued to
Cindy Wang
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Credential Verification
Issue date: January 8, 2026
ID: aab0c33e-9c58-453d-89e8-9cd18cf41cfd
Issued by
StepUpXchange
StepUpXchange, founded by Jan Young, is a professional learning community for Customer Success leaders, offering project-based coaching, strategic frameworks, and peer collaboration to elevate careers and drive business impact.
Type
Certification
Level
Advanced
Format
Online
Duration
12 weeks
Price
Paid
Description
StepUpXchange’s CS Business Leadership Accelerator Certificate recognizes leaders who drive strategic, system-level impact across Customer Success. Through project-based learning, 1:1 and group coaching, and an executive peer community, participants build the skills to align CS with business objectives, optimize revenue levers, and lead with data-driven confidence. Designed for the AI-powered era, the program strengthens strategy execution, systems thinking, and organizational influence. We equip leaders to design scalable CS models that adapt to shifting customer economics and tech-enabled teams. Graduates deliver boardroom-level impact and are ready to lead in a high-stakes, fast-evolving market.
Skills
Artificial Intelligence Development
Artificial Intelligence Systems
Artificial Intelligence
Break-Even Analysis
Business Acumen
Change Management
Compensation Strategy
Cost Management
Customer Journey Mapping
Data Analysis
Data-Driven Decision Making
Digital Strategy Development
Executive Leadership
Executive Coaching
Financial Analysis
Investor Relations
Leadership
Operational Efficiency
Process Optimization
Profit And Loss (P&L) Management
Revenue Growth
Revenue Analysis
Revenue Forecasting
Revenue Management
Segmentation Analysis
Stakeholder Management
Strategic Leadership
Strategic Decision Making
Strategic Communication
Subscription Business Models
Systems Thinking
Thought Leadership
Customer Success Leadership
Customer Success Operations
Customer Success Metrics
Executive Communication
First-Team Mindset
Margin Analysis
Cross-functional Team Leadership