This certification recognises the successful completion of Lexden Group's Mini MBA in Customer Experience Management (CXM), a professional development programme designed to provide a comprehensive understanding of Customer Experience Management. The programme comprises 10 modules covering the foundations of CXM, the psychology of customers, building a CX strategy, understanding the customer journey, CX metrics and measurement, keeping the Voice of the Customer in the business, leadership, mindset and culture in CX, digital transformation and CX, crisis management and CX resilience, and governance and future-proofing CXM.