Certificate
President
Stefan Osthaus
Issue date
The Customer Institute on the nomination of the Leadership Team and the
recommendation of the Board of Directors hereby certifies for

Validate Certificate:
Olga Guseva
08/08/25 06:40PM
the status of Certified Assessor for the
Customer Institute Assessments

ci-cert.org/xxxx
Distributed by:
OG

Issued to

Olga Guseva

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Credential Verification

Issue date: August 8, 2025

ID: 94f0b5ce-0706-40cd-ba08-f3f0ace522e1

Issued by

Customer Institute

The Customer Institute is a not-for-profit, global organization whose mission is to be the go-to source for B2B, B2C, and public-sector organizations to excel through customer centricity.

Description

The holder of this certificate is trained to perform Customer Institute Assessments of Customer Centricity, Employee Centricity, or Customer Support Maturity. On passing thresholds, assessed organizations earn Customer Institute certification.