The Keys to Unlocking and Resolving Difficult Conversations
Live Virtual Certificate Course: Five Sessions, Each 2 Hours Long

The basic building block of all communication is the conversation. What, when, how, and why we hold a conversation can have a profound impact on achieving our desired results. ​But when the stakes are high, emotions run strong, or opinions conflict, we label these conversations as difficult. Whether we face difficult conversations with co-workers, clients, friends or family, invariably the same fear and apprehension comes over us - the fear of failure or making matters worse.

During this highly interactive ten-hour virtual certificate course, you will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner using practical tips, tools and real-world examples. To anchor your new skills, you’ll learn and practice a simple yet powerful four-step technique to aid in having better and more collaborative conversations.  You’ll also discover how to best prepare for a difficult conversation and develop greater questioning skills by examining the root causes of behaviour.