Complete assigned exam tasks accurately and within agreed timeframes, following established processes and procedures

Confidently uses core tools such as Excel and the CRM to record student interactions, track tasks and maintain accurate records

Consistently checks work for accuracy and identifies errors or inconsistencies before escalation

Understands the importance of equity and accessibility, and can support basic administrative aspects of disability provisions under supervision, liaising with the team as required

Works collaboratively with team members, participates in daily priorities or Huddle updates, and communicates progress, blockers and handovers clearly

Deliver clear and professionally written communication, using a range of formats tones and styles, appropriate to the stakeholder/audience

Apply problem-solving and sound judgement in ambiguous scenarios by gathering the relevant information, identifying options/risks, documenting what’s known, and escalating appropriately when needed.

Suggest practical improvements based on observations, and producing updates/reports that support planning and decision-making

Manage personal workload across concurrent tasks by maintaining task records, flagging blockers proactively, and prioritising effectively to meet team deadlines

Demonstrate consistent professional conduct across the placement, including meeting deadlines, responding constructively to feedback and contributing positively to team culture