Karen Victoria Guerra
Certificate ID 82661fe5-4eb1-4213-b78b-8160d39e540d
attended the professional online training
Certificate
Trainer and
Head of Education Programs
Head of Education Programs
of Attendance
Julia Lettinger
AWARDED
Jobs To Be Done Method |
Mastering Customer Needs
Mastering Customer Needs
- Conduct customer interviews and customer research with the JTBD method
- Analyse and synthesize data to unlock customer insights and needs
- Define customer value propositions based on customer research
- Most important methods learned: Interview Process, Job Statement, Job Executor, Main & Related Jobs, Pain & Gain (Needs) Analysis, Empathy Map, Jobs To Be Done Framework, Job Prioritization, Value Proposition Canvas, Business Model Canvas, Design Thinking, Lean Startup Approach
- Analyse and synthesize data to unlock customer insights and needs
- Define customer value propositions based on customer research
- Most important methods learned: Interview Process, Job Statement, Job Executor, Main & Related Jobs, Pain & Gain (Needs) Analysis, Empathy Map, Jobs To Be Done Framework, Job Prioritization, Value Proposition Canvas, Business Model Canvas, Design Thinking, Lean Startup Approach
2024-04-18
Responsive Strategy · Consulting and Academy
www.responsive-strategy.com
www.responsive-strategy.com
BERLIN
KVG
Issued to
Karen Victoria Guerra
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Credential Verification
Issue date: April 18, 2024
ID: 82661fe5-4eb1-4213-b78b-8160d39e540d
Issued by
Responsive Strategy
We are a management consultancy and training company. We help companies to (re-)define their strategic vision, support their digital and agile transformation and help to bring digital products to market.
Skills
Customer Insights
Customer Analysis
Research
Product Strategy
Product Management
Innovation