Karen Victoria Guerra
Certificate ID 82661fe5-4eb1-4213-b78b-8160d39e540d
attended the professional online training
Certificate
Trainer and
Head of Education Programs
Head of Education Programs
of Attendance
Julia Lettinger
AWARDED
Jobs To Be Done Method |
Mastering Customer Needs
Mastering Customer Needs
- Conduct customer interviews and customer research with the JTBD method
- Analyse and synthesize data to unlock customer insights and needs
- Define customer value propositions based on customer research
- Most important methods learned: Interview Process, Job Statement, Job Executor, Main & Related Jobs, Pain & Gain (Needs) Analysis, Empathy Map, Jobs To Be Done Framework, Job Prioritization, Value Proposition Canvas, Business Model Canvas, Design Thinking, Lean Startup Approach
- Analyse and synthesize data to unlock customer insights and needs
- Define customer value propositions based on customer research
- Most important methods learned: Interview Process, Job Statement, Job Executor, Main & Related Jobs, Pain & Gain (Needs) Analysis, Empathy Map, Jobs To Be Done Framework, Job Prioritization, Value Proposition Canvas, Business Model Canvas, Design Thinking, Lean Startup Approach
2024-04-18
Responsive Strategy · Consulting and Academy
www.responsive-strategy.com
www.responsive-strategy.com
BERLIN
Issued to
Karen Victoria Guerra
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Credential Verification
Issue date: April 18, 2024
ID: 82661fe5-4eb1-4213-b78b-8160d39e540d
Issued by
Responsive Strategy
We are a management consultancy and training company. We help companies to (re-)define their strategic vision, support their digital and agile transformation and help to bring digital products to market.
Description
The holder of this certificate attended the online course "Jobs To Be Done Method | Mastering Customer Needs".
Skills
Customer Analysis
Customer Insights
Innovation
Product Management
Product Strategy
Research