Issued to
Nancy van den Akker
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Credential Verification
Issue date: May 20, 2026
ID: 82465aa6-4121-4ae7-b4df-5e17738a115d
Issued by
Winc Academy
Winc Academy offers high-quality tech and marketing courses, helping people learn in-demand digital skills. With a flexible, remote learning model and personalized mentoring, Winc Academy lets you study at your own pace, on your own terms.
Type
Certification
Format
Online
Duration
200 hours
Price
Paid
Description
This certificate holder has developed practical skills to work as the first point of contact for IT support within organizations. During the program, they learned how to handle technical incidents, troubleshoot hardware and software issues, and support end users in a professional and structured way.
The training focused on IT Service Management (ITSM) principles, including working with ticketing systems, prioritizing incidents, and understanding SLA agreements. The certificate holder also gained experience with tools such as ServiceNow and developed strong communication and customer service skills to effectively assist users under pressure.
In addition, the program covers ITIL® 4 Foundation principles, giving a solid understanding of industry-standard IT support processes and best practices used in modern IT environments.
Skills
Troubleshooting (Problem Solving)
Incident Management
SLA Management
Customer Support
ITIL® Framework