Genesis Oces
Certificate of Completion
Negotiation Tactics for Customer Success
This certificate is granted to
for completing the "Negotiation Tactics for Customer Success" training workshop at
Resonant Academy
Resonant Academy
Dated:
ID:
72130b2a-a058-4be8-b70a-20f5cb660d9c
Edita Kaminskaite
Head of Practice
2026-10-27
Resonant People Consulting
www.resonantpeople.co.uk
Issued by:
GO
Issued to
Genesis Oces
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Credential Verification
Issue date: October 27, 2026
ID: 72130b2a-a058-4be8-b70a-20f5cb660d9c
Issued by
Resonant People Consulting
Resonant People is a boutique organisational development consultancy helping teams turn learning into daily habits through customised leadership, collaboration and sales programmes focused on practical tools and measurable business outcomes.
Type
Training
Level
Intermediate
Format
Offline
Duration
4 hours
Description
A practical half-day workshop for Customer Success professionals negotiating with customers who appear to hold greater power. Participants learn to test customer leverage, prepare clear bargaining positions, uncover underlying interests and avoid premature concessions. The workshop also builds negotiation stamina, helping participants stay composed and engaged in difficult conversations while protecting commercial and product value.
Skills
Customer Negotiation
Negotiation Preparation
Leverage Assessment
Expectation Management
Adaptive Communication