Certificate
President
as having repeatedly proven their extensive experience in the field of customer experience management. In recognition of their achievements, they are awarded certification as a:
Stefan Osthaus
Issue date
The Customer Institute, upon the nomination of the Leadership Team
and the recommendation of the Board of Directors, hereby certifies:
Certificate validation:
Wayne Tong
ci-cert.org/X1204
5-Jun-26
This certificate is granted as evidence thereof on the date below.
This is a lifetime certification and does not expire.
Certified Customer Centricity Expert (CCCX)
Distributed by:
WT

Issued to

Wayne Tong

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Credential Verification

Issue date: June 5, 2026

ID: 5e9ec850-c06e-446b-83cc-0122c862f905

Issued by

Customer Institute

The Customer Institute is a global organization recognizing excellence in customer centricity. You can find us at www.customer-institute.org.

Type

Certification

Level

Professional

Format

Hybrid

Description

The holder of this certification has consistently demonstrated expertise in customer experience management and has effectively combined educational insights with practical, on-the-job experience over several years. We are confident in certifying the holder's expertise for life.

Skills

Customer Centricity Expert

Customer Experience Management