The holder of this badge successfully completed the NeuroLeadership Institute's Education Short Course - The Neuroscience of Difficult Conversations. This practical program provides immediately applicable tools to turn conflict into collaboration, complaints into solutions, and tension into trust. Drawing on NeuroLeadership Institute research, this program teaches managers how to navigate difficult discussions while minimising social threats and maximising psychological safety. In 2 x 90-minute virtual sessions designed to fit in with busy schedules, learn about different types of difficult conversations, tools to manage emotion, deliver challenging feedback and find productive solutions to move past barriers.