Understand stakeholder outcomes and personal drivers before developing and communicating recommendations that focus on customer value. Participants report achieving significant uplift in customer agreement and satisfaction following this highly interactive and immersive program. We know that not all consulting behavior comes naturally to all people. To maximize post learning implementation, participants become aware of their personal skill gaps and thinking preferences. This allows them to focus on the skills they need and be willing to step outside their comfort zones when required. THINK - PLAN - UNDERSTAND - RESPOND. Participants work through each stage of the consultative engagement model using organization-specific scenarios that aid understanding and relevance plus maximize implementation in the workplace. COURSE OUTCOMES Recognize and adjust to others’ thinking and communication styles Take a more consultative and holistic approach to customer interactions Add customer value through consultative communication skills Problem-solve effectively and resolve potential conflict Use a discovery methodology to uncover customer needs snd priorities Focusing on creating customer value through solutions that address needs Be perceived as a credible individual who adds value Shorten customer decision-making time Develop and communicate solutions that prove value to the customer Plan communications in half the time Improve personal presence during virtual meetings