Check out John Dawson's IT Learning Academy – Service Mindset credential issued by UMass Office of the President

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Credential ID:

Distributed by:

Issued to

John Dawson

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Credential Verification

Issue date: September 30, 2026

ID: 4b7cc28b-a3f3-4e60-a0bb-8cbe696c1ad0

Issued by

UMass Office of the President

Type

Certification

Level

Foundational

Format

Offline

Duration

5 hours

Price

Free

Description

This interactive session will provide an overview of the Service Mindset principles and give us a chance to explore practical tools for delivering outstanding support and promoting positive relationships.

Skills

Service Delivery Framework