Yousef Ismail
YOUR CERTIFICATE
OF ACHIEVEMENT
Proudly presented to:
In recognition of successfully completing the Customer Success Professional Program and demonstrating practical mastery of retention strategy, revenue expansion, churn analysis, and data-driven Customer Success operations in B2B SaaS environments.
Certificate ID
42da0556-e18e-40ea-bfd5-a387f4dabed4
Issue date
2026-02-27
Distributed by:
YI

Issued to

Yousef Ismail

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Credential Verification

Issue date: February 27, 2026

ID: 42da0556-e18e-40ea-bfd5-a387f4dabed4

Issued by

The Success Playbook

Customer Success Consultancy and Training

Type

Course

Level

Foundational

Format

Online

Duration

4 weeks

Price

Paid

Description

This Customer Success Management training program is designed to equip professionals with the strategic and operational skills required to drive customer retention, expansion, and long-term value creation.

Skills

Customer Success Management

Account Management

Customer Success strategy

Renewal management and expansion planning

customer segmentation

Churn Management

Customer Retention

Relationship Building

Proactive account management

Customer onboarding

implementation

Lifecycle Management