ATTENDED THE PROGRAMME

SERVICE EXCELLENCE ACADEMY

2025-09-03

CERTIFICATE

for

For successfully completing

a program of 7 modules and a Business Case Study Challenge
developing skills in communication, client management, problem solving, and personal effectiveness.

Date of issue

issued by

Zofia Barańska

Service Excellence Academy

Blackbird for Alcon

www.blackbirdskills.com

Programme Coordinator

Director, Transformation Project Management

Kamila Szewczyk

Karina Klar-Świderska

Manager, Learning & Training AGS,
Program Supervisor