Participants who earn this credential have completed the Zappi AI Fluency Training, a foundational learning programme designed to build confidence using artificial intelligence in everyday work. The course introduces key AI concepts, including how generative AI and large language models work, where they can be applied in business contexts, and how to use AI tools responsibly and effectively. Learners complete knowledge checks and a practical challenge using AI tools to demonstrate their understanding and ability to apply AI to real work scenarios.