By the end of the workshop, participants will:

View training and recruitment as strategic investments.

Understand how frontline employees shape customer experience and reputation.

Use Positive Psychology, the Trust Equation, and sinoli Engagement Principles to boost sales through likability.

Identify people-centered cultural practices that drive performance.

Develop actionable ideas for process, culture, and national growth improvements.

Build resilience and adaptability to stay competitive in uncertain times.