### Customer Success isn't a department. It's a culture. And it has a formula. **CS = CO + CX** Customer Success is the sum of **Customer Outcome**, where the customer achieves what they set out to reach, and **Customer Experience**, where the customer feels heard, valued and confident at every step. *Get one without the other and you don't have Customer Success.* That principle is the whole basis of this certification. It is the foundational programme for everyone in a customer-facing role (Support, Customer Success Management, Service and Pre-Sales). 🎯 **The six core skills** - Customer-centric thinking - Empathy and emotional intelligence - Outcome-oriented conversations - Ownership and accountability - Social learning and collaboration - Business acumen This is the entry point to the Causeway Customer Success learning path.