Certificate
President
as having repeatedly proven their extensive experience in the field of customer experience management. In recognition of their achievements, they are awarded certification as a:
Stefan Osthaus
Issued on
The Customer Institute, upon the nomination of the Leadership Team
and the recommendation of the Board of Directors, hereby certifies:
Certificate validation:
Diana Jalba
ci-cert.org/X1216
12-Sep-25
This certificate is granted as evidence thereof on the date below.
This certification is valid for three years and expires on 11-Sep-2028.
Certified Customer Centricity Expert (CCCX)
Distributed by:
DJ

Issued to

Diana Jalba

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Credential Verification

Issue date: September 12, 2025

Expiration date: September 11, 2028

ID: 137595ed-2e0d-46f4-a933-5e29ff15a4ba

Issued by

Customer Institute

The Customer Institute is a global organization recognizing excellence in customer centricity. You can find us at www.customer-institute.org.

Type

Certification

Description

The holder of this certificate has successfully completed the examination of a Customer Institute-certified training program and has been awarded the title of Certified Customer Centricity Expert. This certification is valid for a period of three years.

Skills

Customer Experience Management