CERTIFICATE UUID
Certified CX Professional
CUSTOMER EXPERIENCE MASTERY
Belguin Prosper Lumu
112a5142-a50d-43c3-96e0-14054ec83ea2
YOUNG & FREE TRAINING PROGRAM
Distributed by:
BPL

Issued to

Belguin Prosper Lumu

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Credential Verification

Issue date: August 31, 2026

ID: 112a5142-a50d-43c3-96e0-14054ec83ea2

Issued by

Young and Free

Young & Free helps businesses and professionals grow through strategy, marketing, technology, consultancy, and professional training, with a strong focus on customer experience, service excellence, communication, and business growth.

Type

Program

Level

Professional

Format

Online

Description

The holder of this badge attended Young & Free's Training program and earned this badge after rigorous training and assessment in advanced customer experience methodologies. Certified in core competencies including: Customer Journey Mapping: Designing end-to-end user journeys to identify pain points and optimization opportunities. CX Strategy & Alignment: Aligning operational goals with customer expectations to drive retention. Voice of the Customer (VoC): Analyzing qualitative and quantitative customer data to inform business decisions. Culture & Engagement: Fostering a customer-first mindset across cross-functional teams.

Skills

Customer Journey Mapping

CX Strategy & Alignment

Voice of the Customer (VoC)

Culture & Engagement

Earning Criteria

Assignment

Customer Journey Mapping Criteria: Successfully design and map an end-to-end customer persona journey. Evidence: Identification of at least 3 distinct friction points and the formulation of data-driven optimization strategies for each.

Assignment

CX Strategy & Alignment Criteria: Demonstrate the ability to link customer experience goals to business growth. Evidence: Creation of a mock strategic plan that aligns operational Key Performance Indicators (KPIs) with a customer retention framework.

Reading

Voice of the Customer (VoC) Criteria: Prove capability in gathering and interpreting customer feedback. Evidence: Analyze a sample dataset of qualitative (reviews/comments) and quantitative (NPS/CSAT) data, extracting 3 actionable business recommendations.

Watching

Culture & Engagement Criteria: Show understanding of how to drive a customer-first mindset within an organization. Evidence: Design an internal communication plan or cross-functional workshop outline aimed at aligning employee behavior with customer-centric values.

Test

Final Evaluation Requirements Capestone Project: Submission of a comprehensive CX Portfolio demonstrating the application of all four competencies to a real-world or case-study business scenario. Final Examination: Achieve a minimum passing score of 80% on the Young & Free CX Comprehensive Assessment (evaluating theoretical knowledge, scenario-based decision-making, and industry frameworks).