About the program - The Waves of Leadership The Waves of Leadership is an internal skill development program focused on enhancing leadership skills and providing tools for immediate implementation in the day-to-day job. The program consists of interactive workshops during which participants will challenge their thinking, self-reflect, and put the learnt concepts into practice. The focus of the program is to support participants with the implementation of the key takeaways into their day-to-day work. Each workshop included: - Pre & post workshop skills self-evaluation to benchmark the progress and shine the light on areas that might require improvement. - One-on-one accountability meeting with the facilitator to review the action plan created during the workshop, chat about the progress with implementation of the learnt strategies and discuss what additional support is needed moving forward. About the workshop - Navigating the currents: Handling conflict & disagreements with tact & diplomacy Conflict is an inevitable part of our lives, serving as a catalyst for growth and innovation. However, it’s not the presence of conflict but how we manage it that determines its impact. In this course participants learnt the foundational conflict management skills as well as the art of communicating an opposing point of view in a respectful way. Workshop objectives - Understand the neuroscience of conflict – how are we hardwired to handle disagreements? - Identify and address your biases and assumptions. - Create effective messaging using framing and reframing techniques. - Practice disagreeing with tact and diplomacy to achieve your objective and strengthen the relationship.