Certificate
President
Stefan Osthaus
Issue date
The Customer Institute on the nomination of the Leadership Team and the
recommendation of the Board of Directors hereby certifies for

Validate Certificate:
Michael Brandt
8 October 2026
the status of Certified Assessor for the
Customer Institute Assessments

ci-cert.org/A2410
Distributed by:
MB

Issued to

Michael Brandt

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Credential Verification

Issue date: October 8, 2026

ID: 03dc5f18-d57d-4025-be00-36b6f97621f2

Issued by

Customer Institute

The Customer Institute is a not-for-profit, global organization whose mission is to be the go-to source for B2B, B2C, and public-sector organizations to excel through customer centricity.

Description

The holder of this certificate is trained to perform Customer Institute Assessments of Customer Centricity, Employee Centricity, or Customer Support Maturity. On passing thresholds, assessed organizations earn Customer Institute certification.