Check out Mary Gagliastro's IT Learning Academy – Service Mindset credential issued by UMass Office of the President

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Credential ID:

Distributed by:

Issued to

Mary Gagliastro

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Credential Verification

Issue date: October 22, 2026

ID: 015882c9-db5d-4442-b3a9-9a8b28a81388

Issued by

UMass Office of the President

Type

Certification

Level

Foundational

Format

Offline

Duration

5 hours

Price

Free

Description

This interactive session will provide an overview of the Service Mindset principles and give us a chance to explore practical tools for delivering outstanding support and promoting positive relationships.

Skills

Service Delivery Framework